Would you like to work at Penistone Leisure Centre as an Apprentice Receptionist and Cafe Assistant? We are working with Barnsley College to provide an opening for a ‘Customer Service Practitioner’ level 2 apprentice, for 32.5hrs/wk.
You will have a wide variety of duties, working with centre users on reception, in the café, on the phone, or in writing. You will help to promote the centre and ensure users have a good experience when they attend. You will do admin to support the user experience, and assist with practical jobs.
Day to day support of users and improving their experience:
– Reception desk: answering queries, taking bookings, checking people in and taking payment
– Adding new members to our database and keeping it up to date, messaging members
– Answering phone and email queries, and social media messages
– Contacting external organisations/media to promote the centre
– Helping to run events or sessions
– Showing people around, talking to centre users
– Assisting centre users with any issues or problems
– Taking orders and making drinks in the café
– Clearing tables, washing up and ensuring customers are satisfied
– Setting up and putting away equipment, working with coaches and hirers to ensure they have what they need.
– Cleaning and tidying, safety checks
– Booking maintenance jobs, ordering supplies or equipment
– Other admin jobs as required
– The role could develop to include social media, food preparation or other activities depending on the skills and interests of the apprentice.
Skills Required: Basic IT skills, money handling, reliable, good communication skills
Personal Qualities: Friendly, enthusiastic, good personal hygiene and presentation, helpful, teamwork
Qualifications Required: GCSE maths and English at grades C/4 or equivalent functional skills
The apprentice will gain additional training in Food Hygiene, Safeguarding, First Aid, and being a Fire Warden while they are with us.
Working Hours: 32.5 – Spread over 5 days including some weekends and evenings, flexible to suit applicant and the centre. For example, 8:30am-3:30pm Mon, Tues, Thurs, Fri, Sat. Could vary in holidays, or if events are on. Salary £4.81/hr
Expected Duration: 15 Months. You will mostly be based at Penistone Leisure Centre, with one day per month in college.
You need to apply for this apprenticeship through the government’s job site:
Closing date: Sunday 12th June.
Please contact job@penistoneleisurecentre.org.uk if you have any queries.
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